Frequently Asked Questions
1. How if Bad Weather?
Light to moderate rain does not affect the program, except heavy rain or other hazardous conditions so we will cancel the program and give you full refund.
2. Can i pay by Cash or credit card on the spot?
Yes, we accept payment by credit card (Visa/Master) and cash in the location.
3. Can i pay online by credit card or paypal?
Yes, we accept online payment by credit card (Visa/Master) and Paypal.
4. Is Children allowed to join Swim with Dolphin Program?
Child under 12 years old are not allowed to join "Swim with Dolphin program", as alternative you can join for "Dolphin Interaction Program".
For safety reason, child under 2 years old is not allowed to join all our program.
5. How if my hotel not covered by free transport service?
If your hotel location not in our pickup area you can wait us on the pickup point that near your hotel or arrange your own transport.
6. Is the price different if we come with own transport?
The price is same (with or without transport).
7. Can i droped to other Hotel/Location after the activity?
Pickup and Drop-off should be in same location or still in same area.
8. Is it possible if there someone in our group want to come with the transport but not join in the program?
Yes, it is possible with additional fee IDR 100.000 /person
9. Can i book for single only?
For single booking will there additional fee for transport from IDR 100.000 - IDR 250.000 depend on your hotel location. Extra fee not apply if you come with your own transport.