General Terms and Conditions - Bali Dolphins

bali dolphins

General Terms and Conditions


  1. All reservation will be proceeding if you fill completely our Reservation Form. Your reservation will be reply at least within 1 x 24 hours. If your reservation is not confirmed we will inform you and give the other suggestion.
  2. For last minute booking (2 days before the date), you will be require to complete the reservation along with the payment. After you have completed your order, we will send a confirmation if the space are available or notIf space still available in accordance with the date you requested, we will send a confirmation email and your order has been completed, but if the space is not available we will suggest to nearest date or refund 100% your money on the same business day.


  1. We can accept payments by online credit card, PayPal and bank transfer, please let us know your preferred payment option and we’ll send you the details. 
  2. Price based in US dolar. If pay with Credit card or IDR, it will be converted to IDR acording exchange rate when the payment is made.
  3. Online Payment with Credit Card by Visa or Master is the simplest and quickest way to settle your bill. We will send you a link which will direct you to online form where you will have to fill in your credit card details. 
  4. Payment should be made to our account in full amount. Any bank charges incurred, must be absorbed by the remiter.


  1. Bali Dolphin Interaction reserve the right to cancel the tour due to water or weather conditions. If we have to cancel a tour due to such circumstances, you will receive a full refund (100%) or the tour moved to another day.
  2. All bookings canceled within 24 hours prior booking time will be charged 100% cancelation fees, if you want to move to other day please informed before 24 hours, we don't accept a suddent change of activity. 
  3. You will not get refund if:
    • If you cancel within 1 days prior the activity.
    • If you miss the tour departure (e.g. you do not turn up, sleeping late, etc)


  1. We are cannot be held responsible for changes to tour schedule for reasons beyond our control. (i.e. weather, road blockage, ceremonies, or other unforeseen circumstances).


  1. Adult : Above 12 years.
  2. Child : Between 5 - 12 years.
  3. Infant FOC : <=4 (Watching only)
  4. Children under 5 years old or height less than 135 cm is forbidden to interact with the dolphin in the pool or it must be accompanied by an adult.
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Bali Dolphins Marketing Office
Jl. Batas Dukuh Sari - Pedungan
Denpasar - Bali, Indonesia

Dolphin Lodge Bali
Jl. Tirta Empul, Mertasari Beach
Sanur - Bali, Indonesia

Phone: +62851-0035-2668

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